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Grip : GRIP March 2013
AFTERSALES GRIP STI SPORTS PARTS PACK FOR WRX Joanne Scanlon Customer Experience Manager AFTER making such a strong start in January, all eyes were on the NPS scores for February. In summary, the network performed well, finishing up with an overall score of 69.8 for the month, 75.0 for sales, and 64.6 for service. While this was slightly Damian Robinson Category Manager - Repair & Service Parts WITH less than seven weeks until the conclusion of the “Italian Job” Service Manager incentive, there are currently no clear winners for the three positions for dollars over target (2) and per cent over target (1). Be sure to continue to work with your Parts Manager and Business Development Manager – Aftersales, to ensure you are utilising all the opportunities to SUBARU is offering a strictly limited spor ts parts pack for its current generation turbocharged WRX, with a saving of 30 per cent off the normal Retail Recommended Price (RRP). The pack comprises a Subaru Tecnica International (STI) front lip under spoiler, short- shift gear lever assembly and flexible tower bar, for just $1500 RRP fitted – a down on the network’s record-breaking results of January, it was still 1.0 points ahead February 2012 scores. Overall, the network looks set to finish with strong Quarter 1 results, current- ly sitting on 72.1 QTD, 3.5 points above target. ALL EYES ON NPS “ITALIAN JOB” UPDATE secure your position on this wonderful trip. And don’t forget that by achieving your target, you will also receive a Visa debit card to share amongst your service team. Good Luck. combined saving of more than $650. Subaru Australia Managing Director, Nick Senior, said: “The STI sports pack gives WRX owners the opportunity to customise their car with the peace- of-mind of Subaru factory production and warranty.” Just 100 of the kits are available and can be ordered through the Subaru retail network. CONTACT GRIP Editor INSIDE GRIP HOME PAGE OUTBACK PRODUCT FINANCE WHAT’S IN THE PRESS PASSENGER VEHICLES AFTERSALES TRENDS DEALER STATS SPORT Region Sales Service Overall Melbourne 87.8 71.9 79.9 Tasmania 88.9 61 75 Southern 76.9 66.6 71.8 Sydney 72 69.8 70.9 Eastern 70 66.7 68.4 Northern 78.9 56.2 67.6 Brisbane 78.4 56.1 67.3 Western 66.7 59.5 63.1
GRIP February 2013
GRIP April 2013