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Grip : GRIP December 2012
AFTERSALES GRIP Joanne Scanlon Customer Experience Manager 2012 is shaping up as another great year of customer experiences. The scores that the network achieved in November were: Overall: 69.2 (63.9 Nov 2011) Sales: 75.9 (68.8 Nov 2011) Service: 62.4 (58.9 Nov 2011) The comparative figures tell Novt. 2012 YTD 2012 Region Result Region Result Southern 76.9 Southern 73.2 Tasmania 73.6 Melbourne 72.2 Sydney 73.0 Sydney 69.4 Northern 71.5 Eastern 68.2 Melbourne 70.3 Tasmania 66.2 Eastern 68.7 Western 66.2 Western 63.8 Northern 64.4 Brisbane 59.5 Brisbane 57.8 A YEAR OF GREAT EXPERIENCES the story of just how far we have come during the year. These strong results have put us in a great position to meet our 2012 targets of: Overall: 64.9 Sales: 72.0 Service: 57.8 . November can be highlighted by the number of passives and detractors dropping, which has meant our number of promoters “THE ITALIAN JOB” INCENTIVE Damian Robinson Category Manager - Repair & Service Parts FOLLOWING the recent launch and success of the new “Subaru Recommends – Castrol EDGE” professional range of engine oils, we are happy announce a joint incentive - The “Italian Job”, Subaru and Castrol EDGE Professional 2012/2013 Service Manager incentive. Have you ever dreamed of the opportunity to drive the ultimate Italian Supercar, on an international circuit and experience the history and modern technology first hand? Well now is the chance to remove this dream from your bucket list, so ensure your passport is ready! Three service managers will have a once-in-a - lifetime opportunity to experience the ultimate supercar with the Castrol Edge Professional Driving has risen to over 70 per cent for both sales and service. Well done to each of you for this great result. Simply, the figures show that more customers are being delighted, you are delivering magic moments and we have a strong number of advocates. We look forward to seeing the results for December to finish off 2012. Academy at the Misano International Circuit, located on the Riviera Romagnola in Italy. Incentive details y Highest purchases of Subaru Recommends – Castrol Edge Professional engine oil Incentive positions y 3 x service managers Additional notes y Be able to travel April/ May 2013 (dates to be finalised) y Valid passport (no less than six months to expiry date, November 2013) Now is the time to ensure you purchase Subaru Recommends – Castrol EDGE Professional, update your passport and tell the family you are unavailable in April/May 2013. For full details, including terms and conditions, please refer to bulletin SM0153 located on Subaru Central. Registration form is now available on the incentives community, located on Subaru central. Registrations close Friday, December 21. This is a fantastic opportunity to continue the successful launch of the new product range, and to win yourself a trip that will make you the envy of both your work colleagues and friends. Send your customer feedback letters to Subaru THE range of selected BRZ merchandise is still available for purchase via Dealer Connect, and can be viewed at shop.subaru.com.au BRZ GEAR INSIDE GRIP HOME PAGE FROM THE MD NEW FORESTER IN THE PRESS BRZ NEWS AFTERSALES PASSENGER VEHICLES TRENDS DEALER STATS NPS SCORES SPORT
GRIP November 2012
GRIP January 2013