by clicking the arrows at the side of the page, or by using the toolbar.
by clicking anywhere on the page.
by dragging the page around when zoomed in.
by clicking anywhere on the page when zoomed in.
web sites or send emails by clicking on hyperlinks.
Email this page to a friend
Search this issue
Index - jump to page or section
Archive - view past issues
Grip : GRIP July 2012
NEWS GRIP Check out subaru.com.au EXIGA UPDATE TOD Mardell is another of the Subaru ‘veterans’ who, having spent time in retail, has come back to head office to further help develop the brand, this time as the Sydney Region Business Manager. His various roles in the automotive industry, and his varying experience, make him an ideal man to fill this vital role. Tod started his working life doing his apprenticeship with Tom Kerr, and after five years and a brief stint at the NRMA, he arrived at Subaru in 1998 with the title of Technical Field Engineer. Tod spent nine years working in technical services before making the move into sales. Over a five-year period he worked in a range of roles, first up selling cars with Denlo Subaru, before taking on a number of increasingly complex management roles, finishing up as General Manager of both Narellan and Lindfield Subaru. Joanne Scanlon Customer Experience Manager NPS = 10: They are incredibly helpful and obliging. They have always fallen over backwards to fit in with my schedule. NPS = 10: They were very helpful, very positive and nothing was too much trouble. The person that we dealt with explained everything to us and was very polite. He made us feel like valued customers. Given the trend, I’m very much looking forward to bringing you the results for July in GRIP next month. CONGRATULATIONS! In June sales and service across the network continued to deliver great customer experiences. This was seen through a record sales and service result. In June 2011 the network’s Service NPS score was 51.1, but now in June 2012, it was an incredible 64.1, a rise of 13 points. Well done. Sales in June 2011 was 71.5, while in June 2012 a result of 76.8 was achieved, up with a rise of 5.3 points. The official results were: June overall 70.5 June sales 76.8 June service 64.1 Some of the great verbatim from June customers include: Sales: NPS = 10: Nice people. Approachable and great customer service. They excelled at it. NPS = 10: Very polite, very thorough and very patient. Good communication on keeping us up to date. Service: JUNE NPS RECORD FOR SALES AND SERVICE WELCOME BACK TOD COMPLETE with seven seats, the latest Subaru Liber ty Exiga family wagon is now on sale. The addition of one extra passenger spot, while maintaining its ANCAP five star safety rating, is sure to enhance the appeal of Exiga. Entry-level Liberty Exiga 2.5i has a reversing camera, plus dusk sensing headlights and steering wheel Bluetooth® controls, voice command, audio streaming, USB connectivity and AUX jack. Liber ty Exiga 2.5i’s factory- fitted 4.3” LCD screen displays audio information and reversing camera images. Premium variants now have a new 17-inch wheel design for the 2013 model year. Both have new-look door mirrors. INSIDE GRIP HOME PAGE FHI NEWS DEALERSHIPS BRZ - ORIGIN BRZ - MARKETING WHAT’S IN THE PRESS BRZ - ACCESSORIES CLUB SPEC WRX NEWS WHO’S WHO AT SUBARU DEALER STATS
GRIP June 2012
GRIP August 2012