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Grip : November 2011
AFTERSALES GRIP Check out the new Subaru website subaru.com.au Joanne Scanlon Customer Experience Manager THE latest J.D. Power results, showing Subaru as the number one automotive brand in Australia, is a testament to our great customer experiences evidenced through NPS, and I congratulate the network. Net Promoter Scores (NPS) showed an upward trend in October. The NPS for the month sees an overall score of 63.2 across the retail networks, an increase of three base points on the October 2010 rating. The Sales NPS score for the month was 72.2, up 5.5 points on a year ago. Service NPS was also up to 54.2 points, an increase of 0.6 points on October 2010. The Overall NPS Scores for October 2011 saw the eastern region on top, followed by Melbourne. Scores by region were: Eastern 67.3 Melbourne 66.1 Sydney 63.1 Western 62.7 Northern 62.7 Brisbane 62.0 Southern 61.6 Tasmania 58.5 SuBARu SATiSfAcTiON MOUNT Panorama Bathurst is an icon in Australian motorsport, and many of us have aspired to one day ‘Climb the Mountain”, not in our road car, but in a prepared race car that has no regard for the speed limit! Well, on November 11, five Subaru Service Advisors had the ride of their life. They jumped aboard a race prepared Subaru WRX STI and were taken on hot laps around Mount Panorama with current Australian Targa Champion, Dean Herridge. Based on Q3 2011 results for SCR, NPS and hard parts targets, the winning service advisors who “lived the dream” were: Louis Cesarin, Subaru Narellan Brad Warne, Moss Vale Subaru Jessica Taylor, High Country Subaru Kassandra Cross, Subaru Toowong Jason Braybrook, Subaru Doncaster Above right: (L-R) Brad Warne, Louis Cesarin, Dean Herridge, Jayson Braybrook, Jessica Taylor, Kassandra Cross, Mark Robinson at Mount Panorama. AiTkEN hill AWAiTS THE gathering of nation- wide sales staff for the important Impreza, XV and EyesightTM training is set for the week December 12 to 16, and the Subaru team is looking forward to making this an enjoyable and worthwhile experience. Based at Aitken Hill, located close to Melbourne Airport, we have a first class line-up of presenters who will pass on all the information you require in an interesting and informative way. Please ensure that you contact Stephanie Wenban at Subaru with any changes to your booking as soon as possible. INSIDE GRIP HOME PAGE AFTERSALES PARTS & ACCESSORIES WHO’S WHO MARKETING AMBASSADOR TOURER CONCEPT BRZ CONCEPT STI BRAND COMPARISON DEALER RANKINGS SPORT liViNG ThE DREAM AT MOuNT PANORAMA THE newest addition to Subaru’s All-Wheel Drive line-up, the XV compact Sports Utility Vehicle, has achieved the highest possible five-star crashworthiness rating in testing by the European New Car Assessment Programme (Euro NCAP). Testing was conducted on a left-hand drive European specification XV 2.0i. NCAP evaluates: Adult and child occupant protection Pedestrian protection xV ScORES fiVE-STAR EuRO NcAP RATiNG Safety assist The previous Subaru tested by Euro NCAP was the Legacy, which also achieved a five-star rating. Euro NCAP is an independent agency composed of European governments and motoring organizations. It has been assessing new car safety performance since 1997. Subaru views all-around safety as a major priority, continuing to develop active, passive and pre- crash technologies. Local crashworthiness results from the Australasian New Car Assessment Program (ANCAP) are yet to be announced.
GRIP October 2011
GRIP December 2011