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Grip : GRIP October 2011
AMBASSADOR GRIP ken dunCan... Cont. walk with me for a while.” Patience is also his number one tip to the amateur photographer. “Have patience. If you are feeling impatient, stop, slow down. Even when everything is moving fast around you, don’t allow yourself to get into a frenzy – you’ll miss the shot or make mistakes. “You’ll have no focus, have the camera on the wrong set ting, not have the card in ..., so always stop, slow down, don’t be swept away in the energy of the moment,” Ken suggests. One of Ken’s favourite moments in the Outback involves his Subaru. “We were at Haasts Bluff about 180 kilometres west of Alice Springs with our Subaru and a hot air balloon. It was full of kids we were taking up so they could take some photographs and we had it tethered to the Outback. But the wind became so bad we got worried about the car, so we had to be cut loose and off we went. “Luckily we had a very experienced pilot so there were no problems, and the car followed along with us to see where we finished up. To see the kids faces with cameras in their hands, it was unforgettable.” You can be sure that Ken Duncan captured that moment, unforgettably. EXCEPTIONAL service provided by the team at Zupps Subaru sees them highlighted in this “Letter of the Month”. Steve Bevin wrote to congratulate Matt Skennerton and Kerry Silcock. Dear Subaru Team, I would like to take this opportunity to send you a quick note to say how happy I am with a recent service that I had done on my 2005 WRX EVO 8. It’s a one-owner, 101,000km vehicle with no modifications. Some brief background information. On Tuesday, July 19, I took my WRX to Zupps Subaru at Mount Gravatt with a couple of “tuning” issues. My car was suffering a surging type problem whilst being driven in all gears, which, as you could imagine, was very annoying to say the least. I tried to write out the symptoms of my car in an attempt to give the mechanics the best possible start point in the hope they could fix the problem quickly. Upon arrival at Zupps Subaru, I spoke to service advisor, Matthew Skennerton, and explained my car troubles. Knowing that this was probably something that was not going to be easy to fix, I told Matt that they could keep my car for a couple of days and give me a call when it was done. Well, I didn’t realise that the problem was going to be such a big issue to sort out. Matt contacted me on Thursday to say that the problems had not been fixed and that they needed the car longer. Hmmm, more public transport to and from work for me. Anyway, I finally got my car back on Friday, July 29. Matt explained that in an attempt to keep the labour costs down, the mechanic worked on my car in between jobs. Before I collected my car, the mechanic that worked on my car (Kerry) took me for a test drive to make sure I was happy. I noticed an immediate difference in the performance and response of my car and he explained what they had found wrong and what they had done to fix it. Whilst most people would probably have been really annoyed with being without a car, I am really happy with the outcome. Yes, the 10 days I was without the car was frustrating and painful, and public transport is not fun, but it was worth it in the end. I would like it if you could give formal recognition to Matt and mechanic, Kerry Silcock, who both worked on my car. Both of these people acted in a professional, courteous and friendly manner when dealing with my issues. Soon my car will be due for its 112,500 service and I was also wondering where to take it for servicing. Not any more. I will be taking it back to Zupps Subaru, Mount Gravatt. - Steve Bevin, Brisbane. toP serviCe INSIDE GRIP HOME PAGE AFTERSALES MARKETING ECONOMY RUN PARTS & ACCESSORIES FINANCE AMBASSADOR NEW PRODUCT BRAND COMPARISON DEALER RANKINGS SPORT
GRIP September 2011